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                                                              Technical Support Specialist

The Technical Support Specialist will be the contact person for end users of our gaming system. After an introductory phase during which we train you in the concepts of our gaming software, you deal with all user questions about the use of our gaming software and—after thorough examination—you register details for issues. Also the Technical Support Specialist will be working on finding a self-reliant solution with help of your colleagues’ expertise.

Communication with end user is mainly online through an issue tracking or chat system. This comprises documenting new functionality as well as the solutions for issues you registered yourself.

Education

• Bachelor’s degree in computer science, or a related field

Experience

• One year of product support experience and experience in customer service environment

Competencies

• Excellent English knowledge

• Proficient in analyzing, documenting and solving problems.

• Good listener with verbal and written communication skills

• Good documentation skills that is clear, concise, and can be followed by teammates or clients

• Good telephone skills

• Ability to multi-task and follow process

• General time management skills

• General ability to learn new technical concepts

• Ability to work in a team environment

• General MS Office skills

• General network communication knowledge

• General network security knowledge

• General network administration knowledge

• General virtualization knowledge

• General wireless networking knowledge

As an employee of Sourcico you'll enjoy the flexibility, autonomy and teamwork that comes with being our member. We offer a pleasant work environment and stimulating employment packages.
Please send your Curriculum Vitae (in English) to [најави се за да го видиш е-маилот] .
All applications will be treated with the strictest confidence. All the candidates that show fit for the
vacancies will be contacted.  

About Sourcico

Sourcico was established to supply high quality, cost effective offshore software development services. Sourcico was established to meet the growing need of highly skilled software engineers. Sourcico’s purpose is to enable you to speed-up your development pace while maintaining cost-efficiency and flexibility.

Sourcico is an international company with headquarters in Israel that includes management, administration, sales and a CTO, and offshore competence centers that include local management, technical leadership, recruiting, software engineers and quality assurance. In short

Our Mission is to tailor the best fit solution, very fast and at a very competitive cost.