Associate Systems Support Analyst

За компанијата: Allocate Software is a leading international provider of workforce solutions to the healthcare, defense, and maritime sectors. With over 800 customers and one million staff rostered daily, Allocate serves... повеќе за компанијата »
  • Објавен пред еден месец
  • Алокејт Софтвер
  • Активен до 10.12.2020
  • Позиција: Програмер/информатичар/дизајнер
  • Локација: Скопје

Активни огласи од Алокејт Софтвер:

Junior QA Engineer - Marketing Data Administrator - Senior Billing Specialist

Come, join us - Let’s work together to create a better world.


We are looking for a new team member, Associate Business Systems Support Analyst. Do you want to learn and grow, to work in a dynamic global environment filled with everyday stories?


Allocate Software is a leading international provider of workforce management software. Our application suite helps thousands of hospitals and healthcare organisations manage and optimise teams of nurses and doctors to improve patient care. We are a global company with 600 employees and offices in the UK, Sweden, Denmark, Germany, USA and Australia.

We are a fast growing technology company and are establishing a new software development centre in Skopje.


Producing software products to a high level of quality is crucial to our success as a company, particularly as our products are used by healthcare organisations. The company has decided to invest significantly in an exciting new Continuous Delivery initiative to improve quality and speed to market of our products.


Role Summary:


The Associate Business Systems Support Analyst will be joining a team providing first class day to day support on systems used by the internal business. The systems being used are Salesforce, OpenAir, NetSuite, Egencia, ReQlogic and Dynamics GP.


The role would suit a candidate looking to begin their career in an International company.




  • Support & maintenance of all existing and new internal systems
  • Ensure support tickets are logged, tracked and managed as required through to closure.
  • Interact with employees at all levels of the business to help resolve systems issues and provide resolutions or work arounds in a timely manner
  • Escalate calls to internal and external support providers where necessary
  • Proactive monitoring of all shared service systems
  • Ensure all procedures are suitably documented
  • Keep training material updated to onboard new employees


Skills/Experience Required:


  • Degree in Computer Science or E - Business (Economics faculty)
  • Good problem solving skills – ability to analyse an unknown issue and follow logical steps to conclusion
  • Communication skills - can understand, and be understood, when discussing business and technical issues.
  • Research skills - use reference materials to find solutions, prompt innovation and aid personal development.
  • Strong numeracy skills 
  • Ability to multi-task
  • Show ability to work in a team environment.
  • Effective use of time management skills


 What we can offer you:


  • Comfortable, friendly, professional and supportive work environment
  • Private health insurance
  • Opportunity to gain invaluable experience in all aspects of events within a fast-paced global dynamic organization
  • Opportunity to gain international business experience, working for world high class companies
  • Possibility for personal and professional growth within a stable environment with ongoing training and support
  • Social and sport benefits
  • Business travels to the U.K.
  • Work from home - several times per month
  • Referral program


If you are interested in working as part of an international team in a dynamic environment and are passionate about working with modern technologies then we would like to hear from you.


Please apply on the link below: