A Kriipton, US company with offices in Macedonia is seeking a Operations Engineer to join the team. 

Kriipton is aggressively investing in our people, product offerings and processes. 

Kriipton employees come to work every day inspired and ready to live out our DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. If you want to be part of an organization where highly motivated thinkers are empowered to change the way we communicate with the world around us, then we'd like to hear from you. 

WHAT WE'RE LOOKING FOR: 
We are looking for a Network Operations Technician that will monitor critical network elements for the software modules we are running. This person will provide 24/7 network monitoring and support for mission critical services.
We're seeking contributors that are hungry to improve and grow the resiliency of the systems. 

We're looking for ambitious people seeking to learn everything they can about Kriipton while continually learning and leveraging new technologies. In this role, you will help Kriipton deliver industry leading applications and platforms to businesses. We're looking for candidates who are seeking to grow and develop along with the company. 

WHAT'S THE JOB REALLY?

• Proactively monitor Kriipton software modules
• Triage support tickets via email, phone, and ticketing system
• Respond to system alarms/alerts in a timely fashion and troubleshoot and escalate as required
• Manage short and long-term trouble tickets, providing regular updates to external customers and internal stakeholders until issue resolution
• Contribute to documentation and procedures when troubleshooting and resolving production issues and performing maintenance

WHAT YOU BRING TO THE TABLE:

• Availability to work any shift in a 24/7/365 environment
• Position requires flexibility in work schedule weekend, swing, and night shifts
• Positive attitude and ability to communicate with a wide array of stakeholders
• Solid technical troubleshooting and problem-solving skills with an analytic focus

WHAT WE OFFER:

• A fun, lively startup culture and one of Skopje's coolest offices.
• Core values-based leadership.
• A culture of employee engagement-lively weekly company updates as 1 example.
• Very competitive salary.
• Kriipton values and inclusive and diverse team. 

Looking forward to receiving your applications at [најави се за да го видиш е-маилот]