За компанијата: Axapta Masters is a Gold Microsoft Partner focused on the “sharp-end” of designing, managing and delivering Microsoft Dynamics 365 implementations, integrations, development, support, upgrade and data... повеќе за компанијата »

Axapta Masters is an IT development and consultancy company focused on the sharp-end of designing, managing, and delivering Microsoft Dynamics AX and CRM implementations, development, support, and upgrade services. Working with many clients from the EU and USA, we have become a leader in Macedonia for supporting Microsoft Dynamics systems. We are always looking for perspective and talented people who want to advance their career options and to work on international projects. 

Now, we are looking for a Help Desk Manager to become a part of our company.

Working with us means working on international clients’ projects, working in a friendly environment, and a dream team with a ‘sharing knowledge’ culture!

To apply, send us your CV at  [најави се за да го видиш е-маилот]  with the subject “Help Desk Manager”
 

What We Offer

• A full-time position that comes with a competitive salary and individual performance evaluation policy
• Opportunity to gain international business experience working for world high-class companies
• A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
• Professional and personal growth training policies with additional courses and certifications
• Flexible working hours and a work-from-home possibility
• Additional private health insurance
• Fitness & wellness center to use
• High-quality business equipment and cozy office space, with refreshments and fruits included
• Two Annual team-buildings and regular internal social and sport team events (not included due to Covid-19 pandemic)

Your Skills and Expertise

• BSc degree in Computer Science, Information Technology or relevant field
• Proven work experience as a Help desk manager or equivalent leading or managing experience in a fast-paced, dynamic environment
• Solid technical background with an ability to give instructions to a non-technical audience and motivating others to achieve organizational goals.
• Superior  multi-tasking skills and the ability to work in flexibility outside of normal business hours
• Preferred experience with help desk and remote-control software with ability effectively and confidently to present information and respond to questions in a real-time environment.
• Ability to prioritize multiple projects to meet corresponding deadlines
• Outstanding written and verbal communication skills, with aptitude in problem-solving and team-management skills
• Advanced spoken and written English

Your Responsibilities

• Effectively managing and working on developing and supporting a team of 24/7 Support service
• Monitoring team performance and developing feedback reports for management, also providing training and conducting performance evaluations
• Managing escalations and ensuring any issues are resolved on time
• Communicating with clients and management providing support, also troubleshooting and resolving technical issues if required
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Making recommendations to improve operational efficiency in appropriate resolution of working issues and responds to inquiries regarding procedures, and programs.