Flako is an international BPO industry leader providing a comprehensive set of innovative solutions to its global clientele. We specialize in designing and implementing business solutions that increase the productivity and performance of our clients' business.

We are led by a dynamic team of young professionals focused on continuous improvement. We believe human capital is the company’s most valuable asset. 
We invested in a continuous onboarding program in the form of a training academy built within our company. 

Flako is built on the foundation of open communication and transparency.

Responsibilities:
• Oversee daily team performance;

• Analyze team performance patterns;

• Report on daily basis to the Sales manager;

• Coach and develop employee skills;

• Monitor and guide personal performance based on targets and KPIs;

• Boost team performance and spirit;

• Curve KPIs and target in accordance to performance and needs;

• Provide continuous improvement ideas;

Requirements:
• Fluency in English;

• Previous experience in team and group management;

• Excellent communication and interpersonal skills;

• High motivation for reaching team and personal targets;

• Experience on customer service related position;

• Excellent people skills;

• Problem solving and analytical skills;

• Multi-tasking skills;

Benefits:
• Friendly working environment;
• Prestigious office building;
• Excellent remuneration package;
• Daily snacks provided;


If you cannot settle for mediocrity and you want to reach your goals APPLY NOW!

All suitable candidates will be contacted by our recruitment team.