Aаронс Департмент Дооел: Second Line Tech Support Representative

Second Line Tech Support Representative

Location: Skopje, Republic of Macedonia


Job Type: Full-time, office-based


At Aaron's Department Dooel, we are taking the exciting steps of expanding our team! We are looking for a full-time Second Line Tech Support Representative to join our team in Skopje to help provide support to our clients based in England. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as technical skills in troubleshooting and resolving IT related issues.


About Us


Aaron’s Department Dooel has been in Skopje for over 12 years, taking pride in creating software for the services provided by our UK office (Aaron’s Department).


We encourage all our staff to share ideas with each other, and bounce them around the room (the ideas, not the staff!). If you’re struggling to do something, we want you to let us know, we all work together as a team.

Our dynamic office offers a unique opportunity to connect with not just those in Macedonia, but also work alongside our UK-based office.


    • Provide excellent customer service to customers via phone and email

    • Troubleshoot and resolve technical issues

    • Escalate complex issues to the appropriate team members

    • Maintain a positive and professional attitude in all interactions with customers

    • Keep up-to-date on the latest products and services


    • Opportunity to work in a fast-paced and dynamic environment

    • Supportive Team Members: All ideas are welcomed and explored – an idea explored is better than an idea just kept as a thought.

    •  Career Progression: You don’t want to be stuck in the same position for the rest of your career, and we don't want that either!

    •  Fantastic office location in Skopje

If you are a highly motivated and customer-oriented individual with strong technical skills, we encourage you to apply for this exciting opportunity.

To apply, please send your resume to [најави се за да го видиш е-маилот]


We look forward to hearing from you!



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