За компанијата: BtoBet is a pioneer in the sports betting and online casino technology solutions, providing award winning sports betting and online casino solutions and a full range of management services to our partners. The... повеќе за компанијата »

BtoBet, a leading technological solution, and platform provider in the iGaming industry with a passion for delivering cutting-edge products is looking to recruit a self-motivated Technical Support Specialist with excellent problem-solving skills and the ability to present technical information clearly.

Requirements

• Excellent knowledge of English, spoken and written.
• Good knowledge of Microsoft Office Apps.
• Preferable to have a Bachelor’s Degree in Computer Science, Information Technology, or similar.
• Basic knowledge of SQL.
• Basic knowledge of HTML and CSS.
• Basic knowledge of browser developer tools.
• 1-year experience in technical support is a plus.
• Basic understanding of Network Infrastructure.
• Knowledge of JIRA is a plus (or other ticketing systems).
• Basic knowledge of sports betting and casino is a plus.

Responsibilities

• Plans coordinates and performs the daily and project operations assigned by the superior or other relevant parties
• Clearly, present reported issues, analyze, categorize and document the same.
• Respond to customer queries in a timely and accurate way, via help desk, chat, email or phone.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose issues.
• Document and follow reported issues and assure that they are resolved in a timely manner.
• Creating and keeping up-to-date internal documentation and Knowledge Base articles.
• Ability to adapt to a dynamic work environment.
• Empowers team collaboration

Benefits:

• High-level compensation and regular performance-based salary and career development reviews
• Opportunity to gain international business experience
• Working with international teams and remote management
• Possibility to work remotely
• Private Health Insurance
• 22 working days of paid vacation, paid holidays, and sick leaves
• 3 personal days off within one calendar year
• Birthday off
• Team building, Corporate events
• Referral Bonus
• Sport and recreation benefits – Fit Kit program

The salary package will be discussed during the interview process and is based on experience.
Only short-listed candidates will be contacted!

If you think that you fit the role requirements we’d like to meet you.