За компанијата: Singular is an international software company developing award-winning solutions that stand out with their flexibility, reliability, and innovation - the three key aspects that shape our competitive factor...
повеќе за компанијата »Are you a resourceful Technical Writer who wants to work on award-winning software solutions? If so, you might be the next person to join the #SingularTeam!
Singular is an established brand in the iGaming industry providing the full spectrum of iGaming and omnichannel solutions. There are three key aspects that shape our competitive factor: flexibility, reliability, and innovation. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 140+ employees located across our 3 offices in Sliema, Malta; Tbilisi, Georgia; and Skopje, North Macedonia.
Role Overview
A technical writer uses technical knowledge to create instructional and technical manuals, assessments, and training guides about the product. A technical writer is also responsible for organizing content into a document to be easily understood by all stakeholders, producing accurate, concise, useful, clear, and complete technical documentation.
Duties and Responsibilities
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Develop high level product knowledge; Understand product features in-depth, so that be able to present them properly in technical documentation;
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Gather and analyze technical and product information from various sources to document new or changing product functionality;
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Interview the team members to become familiar with the technologies, products, and processes that will be documented;
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Prepare, review, revise, and maintain technical documents: how-tos, tutorials, in-depth user guides, FAQs, technical overviews, in-product help documentation, knowledge base content;
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Write software documentation from technical specifications, discussions with developers, and hands-on experimentation;
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Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users;
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Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables;
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Combine text with supporting visual elements in order to present complex information in a manner that can be easily understood by the target audience;
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Define documentation standards;
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Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology;
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Related duties as assigned.
Qualifications
Working Experience
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1+ Experience in writing/copywriting;
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Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
Standard Qualifications:
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Excellent, clear, clean, accessible writing; obsessive eye for consistency and technical accuracy.
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Strong technical editing skills;
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Excellent verbal and written communication skills;
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Editing and proofreading skills;
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Advanced level of English Language.
Preferred Qualifications:
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Experiencing with coding languages;
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Experience working with the following tools preferred: Confluence/JIRA;
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SaaS experience is preferred.
Personal Attributes
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Strong organizational skills;
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Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management;
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A keen eye for investigating any irregularities; covet accuracy, precision, and research of detail;
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Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives.
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Attention to detail with a creative eye;
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Ability to manage multiple writing assignments simultaneously.
Benefits
These are some of our outstanding benefits:
- Outstanding working environment
- International work experience
- Training and learning opportunities
Why you should apply
We nurture a teamwork environment where ideas are communicated, and knowledge sharing is encouraged. We appreciate the talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game-changers, visionaries, and groundbreakers who never settle for mediocrity.