За компанијата: Singular is an international software company developing award-winning solutions that stand out with their flexibility, reliability, and innovation - the three key aspects that shape our competitive factor...
повеќе за компанијата »Job description
A Service Desk Support Engineer delivers effective technical / functional product support and proactively monitors the performance and health of our networks, servers, applications and services.
Duties and Responsibilities
- Proactive monitoring of all production networks, servers, applications and services.
- First line support to all incidents and outages.
- Respond to customer queries.
- Log, categorize, prioritize, track and route incidents to secure successful resolution.
- Resolve standard queries by following diagrams and written instructions.
- Take ownership of support cases until resolution.
- Participate in and support the release process for existing and new applications.
- Generate new and update existing knowledge base articles and work instructions.
- Work in 3 rotating shifts.
- Work on a rotating 24/7 shift basis.
- Any other ad-hoc duties that may be required.
Job requirements
Qualifications
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At least two years of experience of working in a supporting organization.
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Proven record of experience working with Service Desk, Call Center or any other ticketing systems.
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Experience working in a 24×7 mission critical environment.
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Good log analysis skills.
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Good database administration skills (SQL).
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Good network troubleshooting skills.
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Good troubleshooting skills using emulators, Linux command line, Browser developer tools.
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Practical experience supporting and troubleshooting web services (SOAP, REST and other protocols).
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Ability to work autonomously and within a team to support the end user efficiently using ITIL Best Practice.
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Ability to work on multiple tasks simultaneously and prioritize.
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Ability to communicate fluently in English verbally and in writing is essential.
Preferred Qualifications:
Benefits
These are some of our outstanding benefits:
- Outstanding working environment
- International work experience
- Training and learning opportunities
Why you should apply
We nurture a teamwork environment where ideas are communicated, and knowledge sharing is encouraged. We appreciate the talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game-changers, visionaries, and groundbreakers who never settle for mediocrity.