Service Delivery Engineer

За компанијата: Singular is an international gaming and FinTech company continuously striving to build innovative products and inspire progress around the world. Founded in 2009, Singular has grown from a start-up of... повеќе за компанијата »

Активни огласи од Сингулар Гроуп ДООЕЛ:

Head of Customer Service

Singular is an established brand in the iGaming industry, providing the full spectrum of iGaming and omnichannel solutions. Three key aspects shape our competitive factor: flexibility, reliability, and innovation. We cater to each client in a bespoke fashion, and there is no one-size-fits-all. While most suppliers strive to serve numerous operators simultaneously, we deliver unique partner-centric solutions to help our clients stand out. This is what sets us apart and makes our business successful in the long run. 

We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 140+ employees located across our 3 offices in Sliema, Malta; Tbilisi, Georgia; and Skopje, North Macedonia.

Duties and Responsibilities

  • Deliver sportsbook related services into client-facing environments (Stage, production...);
  • Analyze and troubleshoot deployment issues on time;
  • Collaborates with Release Manager and Product team to collect technical changelog;
  • Maintain CI/CMDB in a structured way to accomplish standardized, transparent and repeatable delivery practice using Ansible, Jenkins and BitBucket (or similar technologies as adopted);
  • Advocate for implementation of better application health monitoring and health assessment mechanisms;
  • Working closely with Devs and system engineers to establish sustainable operations regarding system monitoring and notifications, log management and regular maintenance activities;
  • Manage service infrastructure setup and configuration;
  • Provide monitoring, interventions tools for support teams;
  • Participate in P1/P2 incidents and participates in postmortems;
  • Provide KB for support teams in terms of product maintenance and monitoring;
  • Related duties are assigned.

Job requirements

Qualifications  

Working Experience: 

  • 2+ years in experience in Linux system administration;

Standard Qualifications:

  • Knowledge of DevOps practices;
  • Proficiency in Linux administration (specifically Ubuntu)
  • Knowledge of Web Services & APIs;
  • Good to have ITIL Foundation V3/V4 Certificate;
  • Solid knowledge application Configuration Management;
  • Knowledge of scripting languages and tools (bash, python, awk, PowerShell etc);
  • Solid knowledge of API clients such as Postman;
  • Basics of Monitoring and Log management tools usage and configuration;
  • Knowledge of Log Management;
  • Knowledge of the English language.

Preferable Qualifications:

  • Advanced knowledge of CI/CD practice and tooling (Ansible, Jenkins, Bitbucket);
  • Knowledge of network architecture and security principles
  • Advanced knowledge of web/application servers (Apache, Nginx, Wildfly)
  • Advanced knowledge of Docker/Kubernetes;
  • Advanced knowledge of scripting languages and tools (bash, python, awk etc);
  • Experience with Prometheus, Grafana
  • Proficiency in Jenkins administration
  • ITIL 4 Certification;
  • Knowledge of UML;
  • Knowledge of ITSM frameworks;
  • Experience using a CMDB.

Personal Attributes

  • Leadership;
  • Sharp mind, fast thinker;
  • Troubleshooting/Problem-solving skills;
  • Multitasking skills;
  • Proactiveness.

Benefits 

These are some of our outstanding benefits:

  • Challenging projects
  • Outstanding working environment
  • International work experience
  • Training and learning opportunities
  • Competitive salary
  • Fitness activities
  • Private Health Insurance


Why you should apply

We nurture a teamwork environment where ideas are communicated, and knowledge sharing is encouraged. We appreciate the talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game-changers, visionaries, and groundbreakers who never settle for mediocrity.

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