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PEA MOTIVI for its client is looking for:

Application Support Analyst

Overall Job Summary:

• The Application Support Analyst specializes in the support of BioTelemetry applications, both in a first and second tier capacity.
• The Application Support Analyst has good working knowledge of architectural design and operation of systems to ensure consistent, reliable operations for internal and external stakeholders.

•  Obtaining in-depth knowledge of various BioTel proprietary and third party operational systems and applications
• Providing remote and in person support to users of the BioTel proprietary and third party operational systems and applications
• Recording all incidents in a CRM tool to include ensuring timely responses to and closure of reported incidents, documenting all incidents in a comprehensive manner
• Directly assist clients on escalated, moderately complex technical issues as needed
• Manage Incidents and Escalations within SLAs (Service Level Agreements)
• Creating and maintaining support documentation for BioTel proprietary and third party operational systems and applications and ensuring that documentation is updated and maintained in organizational knowledge base
• On Call rotation split with team to cover 24x7 emergencies

Education and Experience Requirements:

Education: Bachelor's Degree in Computer Science or Information Systems, or equivalent work experience

Relevant Work Experience:

•  3+ years’ experience supporting database driven applications
•  Experienced with data extraction, transformation and loading (ETL) using Microsoft SQL
•  Experience working in a regulated environment, preferably in the FDA or healthcare related fields
•  Experience with .NET and Java programming a plus
•  IT service management experience a plus

Required Knowledge, Skills, and Abilities:

• Desire and ability to quickly learn about the business, technical and functional intricacies of BioTel proprietary and third party operational systems and applications and provide efficient, competent support of those systems and applications to users
• Solid understanding of Windows infrastructure, network computing technologies and database administration using MS SQL Server
• Demonstrated ability to effectively manage concurrent projects, issues and other responsibilities
• Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills
• Self-starter with the ability and desire to dig into complex problems

Send your application to [email protected]