За компанијата: ESC (Executive Search Consulting) е водечка македонска компанија во областа на консултантски услуги за човечки ресурси. Нашата цел е да ги обезбедиме најдобрите приспособени решенија за вашите потреби за човечки ресурси, без оглед на времето или интензитетот на потребниот напор.
повеќе за компанијата »Our Client SOS Children’s Villages International – Branch office Skopje is looking for a qualified and motivated IT professional for the position:
Programme IT Systems Business Analyst (f/m)
Location: Skopje/ North Macedonia
SOS Children’s Villages International https://www.sos-childrensvillages.org/ is the umbrella organization for over 130 SOS Children’s Villages associations worldwide. As a non-governmental social development organization, SOS Children’s Villages International helps children without parental care and families in difficult living conditions through services in care, education, health and emergency relief, and advocacy for children’s rights.
Purpose of the position
The Programme IT systems team provides systems for programme staff and aggregates data for reporting on all levels of the Federation to inform evidence-based decision-making. These systems include PDB2 for case management, ProDIGI for programme and project management, and the Programme Compass App for combined Power BI reporting.
The Programme IT Systems Business Analyst is mainly responsible for three activities of programme management service: Elicit requirements; Develop, maintain and update Programme IT systems and Ensure integration with other systems.
Tasks and Responsibilities
Elicit requirements
- Analyze business processes and needs
- Manage and develop user as well as business requirements
- Establish, re-evaluate business cases
- Product Assessment (incl. user satisfaction)
- Key communication contact for subject matter expert (SME) and process owners
Develop, maintain, update Programme IT systems
- Prioritize business needs
- Write and test tickets for SIMS
- Evaluate suppliers
- Develop and implement aligned change management practices with business process owners when implementing systems (e.g. case management, new data analysis routines)
- Create and update process documentation and revise on regular basis
- Prioritize product and sprint backlog
- Create process maps and flows drawing
- Monitor software development
Ensure integration with other systems
- Maintain communication and understanding with other running products and software projects in order to ensure alignment of business needs and solution designs
Support Programme IT system team to fulfill its other responsibilities
- Provide systems that comply with GDPR
- Provision of Compass reports and descriptive statistics from PDB2 and ProDIGI (e.g. create reports in Power BI, Salesforce, or other tools being used or extract data via SQL)
- Support implementation of systems via shared service centre (Business Analyst acts as third level user support)
- Support product owner in promoting IT systems federation-wide (e.g. with PSAs) and external (e.g. presentation at universities, corporates, NetHope network) as well as validating supplier contracts
- Support system analyst with test cases for FIT, System & UA tests as well as with quality assurance
Requirements
- A master’s degree or equivalent in Information Systems, IT, or Administration with focus on IT, or data science, or bachelor with profound working experience in business analysis
- A minimum of 5 years of experience in Business Analysis or System Quality Assurance in the programme domain, including relevant work experience in iNGOs or international organizations
- Experience in translating business requirements into domain IT solutions
- Proven track record of project management and experience in leading roles or ownership of projects/processes
- Fluent in English, knowledge in Spanish, French, Russian, Portuguese is an asset
- Experience in Requirements engineering and/or Application Lifecycle Management Structure and explain technical content comprehensively is advantage
- Experience in user support is desirable
- Experience in Monitoring and evaluation is plus
- Experience in SQL and data visualization is advantage
- Knowledge in GDPR/data protection is advantage
Offer
- A diverse range of interesting tasks in a leading i-NGO multicultural working environment
- As a responsible employer SOS Children’s Villages International provide a range of training schemes and encourage educational enhancement
- A salary that will be commensurate with experience and qualifications
- 13th salary, private health insurance, hybrid work model
- Full-time employment, a 2-years work contract with the possibility of extension
If you are interested in this position, please send your detailed application in English 08/05/2023 to the link. In the subject line please refer to Programme IT Systems Business Analyst.
All applications will be proceeded in strict confidentiality. Only short-listed candidates will be contacted for further interviews. For any questions you might have, please feel free to contact Executive Search Consulting at (02) 2700-425.
By applying for this position, you are authorizing us to hold your CV and personal information in our database of candidates, allowing us to contact you regarding potentially relevant positions. If you do not want your CV to be stored in our database of candidates, please specify that in your email.