За компанијата: ПАВ МОТИВИ преку иновативни и сеопфатни услуги, Ви овозможува креирање на успешни работни односи, без оглед дали се работи за постојани или привремени работни позиции. Ние вистински ја разбираме важноста...
повеќе за компанијата »Motivi in the name of it's customer is offering vacant job position as:
Customer care specialist
General inputs:
- Job position: Customer care specialist,
- Working hours: Monday – Friday (23:00-07:00),
- Contract duration: 3 months (starting period; with an opportunity for renewal),
- Location: Remote work from home (weekly coordinative meetings at the office),
- Starting date: 15th of March 2018.
We offer the following:
- Multicultural and exciting working environment working for a global product,
- Competitive salary,
- Renewable employment contract, possibility to become permanent,
- Career development.
Responsibilities:
- Reply to inquiries via telephone, e-mail and live chat,
- Use available resources efficiently to assess the customer’s issue and recommend valid solutions,
- Build and manage long lasting customer relationships (account ownership),
- Escalate unresolved issues to the appropriate Department Manager or supervisor,
- Record details of each customer interaction and any actions taken into the CRM,
- Follow up on any customer issues requiring additional research,
- Maintain adequate knowledge of all internal software and systems,
- Manage customer inquiries for all products and services and ensure timely resolution for same,
- Develop and administer performance metrics for customer care services,
- Coordinate with various departments and customer and resolve all technical and operation issues,
- Provide support to customer care applications and ensure satisfaction for same,
- Secure subscription renewals and identify account development potential / new sales opportunities,
- Analyze customer care feedback and recommend improvements in customer care services.
Knowledge, Skills and Abilities:
- Excellent written and verbal communication skills,
- Excellent interpersonal skills,
- Ability to prioritize and integrate a proactive approach to assignments,
- Team player, fast learner, ambitious to advance and grow, good listener,
- Strong analytical, problem solving and decision-making skills,
- Effective organizational and time management skills,
- Proficiency in written and verbal English required.
Education and Experience:
- Previous experience with customer service is a plus,
- Working knowledge of MS Office Suite,
- Experience with Microsoft Dynamics CRM 365 is a plus.
All interested candidates, please send your resume at the following mail: [најави се за да го видиш е-маилот]