Call Center Representative Turkish Language

Applicants must be Skopje located only!

*Work is being performed in a 08:00h-16:00h Shift;

Job Description:

We are looking for a polite, professional Call Center Representative that will be the Key to delivering exceptional customer service to its current and potential clients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The candidate needs to be customer-focused, detail oriented and efficient.

Call Center Representative Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Engaging in active listening with callers, confirming or clarifying information.

Call Center Representative Requirements:

• Excellent knowledge of Turkish Language is mandatory; any additional language is a plus.

What we offer:

• Competitive Salary Package;
• Meal provided at work;
• Nice working conditions;