Customer Service Agent

  • Објавен пред 11 месеци
  • Lycamobile
  • Активен до 12.08.2017
  • Позиција: Останато
  • Локација: Скопје

About us:

Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 14 million customers across 21 countries. Founded in 2006 Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.

Expanding our business operations in Macedonia, we are looking for the following position:

Customer Service Agent

Key role responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information.
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Attempt to persuade customer to reconsider cancellation
  • Support all departments with any other business specific tasks
  • Inform customer of deals and promotions

Required professional skills:

  • Must be fluent and have good communication skills in Macedonian and English (Albanian is a huge plus)
  • Maintain reports within MS Excel and Word
  • Strong communication skills required, face to face and over the telephone
  • Ability to deal with pressurised situations calmly and efficiently
  • Possess empowerment to make decisions to resolve any customer situation effectively
  • Previous industry knowledge or work experience in the contact centre industry would be preferable but not mandatory
  • Flexibility with shift patterns is required to ensure support across operational hours
  • Immediate start date

If you are interested in a new exciting opportunity, we are looking forward for your applications, including your CV in English, naming the position you applying for at the following e-mail address: