Customer Support Representative

За компанијата: Compass Management International is member of the Compass Holding LLC, Chicago, Illinois, USA, the company dedicated to serving the trucking industry. From buying a truck to insuring it, leasing trailers... повеќе за компанијата »
  • Објавен пред 6 дена
  • Compass Management International
  • Активен до 06.10.2022
  • Позиција: Телефонски оператор/Поддршка
  • Локација: Куманово

Активни огласи од Compass Management International:

Carrier Sales Representative

Compass Management International is looking for Customer Support Representative​ for the office in Kumanovo.

Responsibilities:

  • Managing incoming calls and customer service inquiries.
  • Assess client's issues and provide recommendation to fix problems. 
  • Handle customer complaints (failed transaction, problems with the cards (activate/deactivate cards) issues with statements/payments), provide appropriate solutions.
  • Ensure each client is given the necessary service.
  • Get in touch will all other departments in the company (OPS, sales, factoring) in order to achieve better communication and to provide quick solutions to the client's problems.
  • Add override when the clients who had reached their credit limit.
  • Corresponding with customers and providing training in software.
  • Manage customer's accounts.
  • Keep records of customer interactions and transactions.
  • Prepare and distribute customer fuel reports.
  • Provide feedback on the efficiency of the customer service process.
  • Add CFS payments daily according to the factoring report.
  • Create new cards in the system and proceed them for printing.

Requirements:

  • Fluent in English
  • Detail-oriented
  • Able to work comfortably in a fast paced environment.
  • Able to work in shifts

Candidate personal qualities:

  • Good personal organization and time priority management
  • Team player that is motivated by the opportunity for advancement
  • Well organized and driven to deliver excellent customer service
  • Presentation and good communication skills

We offer you:

  • Professional and personal growth and accomplishment
  • Modern working environment
  • Full – time employment
  • Full job training will be provided

If you are interested in this position, please send us your CV in English.

Only short listed candidates will be contacted.

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