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Synergy Sports is a market-leader in automated-video production. It allows fans, players, teams, leagues, federations, coaches, officials, marketeers and even broadcasters the opportunity to access high-quality video content in real-time to accomplish their own set of goals & objectives.

As a Customer Service Agent, you will:

• Follow procedures and workflows 
• Monitor all defined Live games 
• Create support tickets as necessary 
• Answer customers’ questions 
• Escalate tickets as necessary 
• Monitor events prior to games 
• Follow up on tickets previously opened 
• Manage all Monitoring and Client Support teams incoming tickets 
• Investigate and resolve complex technical issues  
• Keep up to date with all internal new product features  
• Capture knowledge from new issue resolution and share in the Knowledge Base 
• Calibrate new arenas
• Work in 3 shifts ensuring 24/7 stellar customer experience

Requirements: 

• Excellent spoken and written Spanish and English
• 2 + years in Customer Services 
• Familiarity with IT systems 
• Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
• Ability to clearly analyze and document customer issues

Brownie points for:

• Bachelor/Diploma in Computer science (or equivalent experience) 
• Networking/ Linux OS 
• Ability to translate technical solutions into non-tech vocabulary 
• Good communication skills 
• Familiarity with video and photography
• Knowledge transfer enthusiast
• Working in a procedural environment
• Appreciation for sports 

What's in it for you:

• Be a part of a vibrant and highly motivated team 
• Friday company lunches, endless snack supply, variety of drinks available at all times 
• A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities 
• Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.

Please apply via this link: https://inplayer.applytojob.com/apply/ro6uou227n/Spanish-Speaking-Customer-Service-Agent?source=kariera.mk