CSR Manager (Customer Support)

Job Title: CSR Manager (Customer Support) 

Number: 2 new opening 

Location: Skopje, Macedonia

Salary: 350 euros start + bonuses

Office Hours: In shifts ( 8h-24h) 


Due to the new partnership of Intrecredit (Macedonia) and Better Dice Casino we are looking for 2 new team members to join our team. The ideal candidates will be highly organized with a keen interest in digital marketing and knowledge of the online gaming industry. 


CSR Managers


  • Excellent English Skills (a second language is a plus)

  • Proven customer support experience

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiar with CRM systems and practices - an Advantage 

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred


Customer service representative top skills & proficiencies:

  • Customer Service

  • Up - Selling

  • Product Knowledge

  • Quality Focus

  • Market Knowledge

  • Documentation Skills

  • Listening Skills

  • Phone Skills

  • Resolving Conflict

  • Multitask

  • Patience

  • Negotiation

  • Positive Attitude

  • Attention to Detail

  • People Oriented

  • Analysis

  • Problem Solving

  • Organizational Skills

  • Sales ability

  • Ability to Work Under Pressure

  • Computer Skills


Only shortlisted candidates who meet the requirements will be interviewed.

Send your Application on [email protected] with the subject line of the position that you are applying for.