За компанијата: Предизвиците во областа на човечките ресурси не се само наша секојдневна работа, туку се и наша страст. Нашето знаење и експертиза ни дозволуваат да имаме уникатен пристап кон секоја задача. Нашите клиенти...
повеќе за компанијата »On behalf of our client, DEKRA is looking for:
JOB DESCRIPTION
- Maintain and handle tickets escalated to 2ndline;
- Closures; Reopening’s;
- Game investigation;
- Technical investigations;
- GDPR requests;
- Floor monitoring and channel assignment;
- Doing QA on escalations and providing feedback to Team Leader and Manager;
- Be the subject matter expert to be able to support agents handling tickets;
- Providing the TL/CSM feedback on the agents and suggesting improvements;
- Assisting in investigations of cases;
- Assist in training of new starters;
- Monitoring live chats.
QUALIFICATIONS
- High attention to detail;
- Ability to work in an organized fashion whilst under pressure;
- Possess problem solving skills;
- Able to identify issues through trends and/or feedback;
- Possess strong knowledge in Sportsbook and Casino.
ADDITIONAL INFORMATION
If you feel that you have the necessary experience and are interested in this opportunity, please send your CV in English on the following e-mail address: [најави се за да го видиш е-маилот]
All received applications will be considered in strict confidentiality. Only short-listed candidates will be contacted for an interview.
*By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by DEKRA Arbeit Macedonia and they will be stored in the DEKRA database.
Note: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: [најави се за да го видиш е-маилот]