OPEN POSITIONS for GERMAN SPEAKING CUSTOMER SERVICE AGENTS (EU / Non EU) - Athens, Greece
Projects : Audi, Facebook, Volkswagen and Philips
Salary : 1250,- p.m gross + double salary twice a year + free lunch at work + 300 Euro per month for housing + 100 Euro per month for relocation.
Non EU candidates can apply as well.
Type of contract: One year contract, with the possibility of permanent contract after one year.
Period: Minimum of 4 months
Relocation package: Booked flight ticket + 2 weeks free hotel at arrival, Pick up from Airport and support with finding a permanent place.
About the client
We are the worldwide leader in outsourced omnichannel customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Job description:
Handling incoming calls, chats and emails in the German language providing high quality customer service in a professional and efficient manner. Assisting customers by providing adequate solutions based on the processes and guidelines, collecting necessary information and offering relative answers assuring to live up to the best standards and achieving the targets and key performance indicators.
Requirements:
Fluency in German and good command of English.
Confidence, professionalism, commitment.
Excellent communication skills.
Time keeping and ability to work in a rotating/night shifts.
Adaptation to customers’ needs and high attention to details.
Active listening skills.
Good technical skills.
Offer:
Excellent monthly salary (more than twice the average Greek salary)
International, multicultural modern working environment
Career development opportunities
Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
Extra Payment for night shifts (25%)
Bonus for referring new colleagues
Monthly performance Bonus
A loyalty monthly bonus in Meal vouchers for a full year
Great relocation package: Airplane Ticket/ Transportation from Airport/ 2 Weeks Free Accommodation
VISA Support for Non EU candidates
Special Discounts &Offers for all employees
Paid training using the latest technology
Ongoing IT and Soft skills training provided by our specialists keeping you updated
2 Extra salaries per year ( Christmas / Easter- Summer)
On-site canteen
Casual dress code
In-House doctor and examination center
Free Greek courses
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants and many other activities.
If you are motivated to work and willing to relocate, please send us your CV in English and German as well: [најави се за да го видиш е-маилот]