Do you want to build a network? 

Look no further, an exciting opportunity has arisen for a 1st Line Support Engineer to join a fast-paced environment for an award-winning wholesale network provider. 

As a 1st Line Support Engineer, your duties will include:

• To monitor and repair network faults and provide support for network services to Clients as required
• Manage Case queues within the company’s system for any kind of Faults, Datacenter access and Information Requests.
• To answer calls from Partners, logging or updating Cases as appropriate within the company’s system
• To monitor the network via a PRTG monitoring system and respond pro-actively to different types of alarms
• Refer faults to other providers and suppliers and chase them effectively to ensure satisfactory outcome in shortest timescale possible
• Ensure active cases are handed to/from the overnight Support team
• Work with the Head of Network Operations to ensure that a level of best practice with support and monitoring is defined and implemented
• Work with carrier partners and suppliers to define efficient methods for identifying and resolving faults over the services taken from them
• Work with Sales and Service Management to ensure they are aware of any customer complaints relating to service performance.
• You will have access to all the core network infrastructure so strong troubleshooting skills will be considered a plus
• CCNA or any other networking certification will be considered a plus

To be considered for this opportunity you will have a background in a telecommunications or IT environment. You will be able to demonstrate a knowledge of LAN and WAN networking technologies, topologies and routing protocols.

In return you will enjoy an excellent basic salary plus bonuses, as well as the standard health insurance and vacation days. You will be given the option to educate yourself through various certifications and guess what, the exams are all covered! You will gain a massive experience in a state of the art and one of the fastest growing Service Providers in the UK!

At the heart of out team are the employees within a modern environment which creates a fun and innovative place to work in. With a team composed mainly of young and vibrant engineers you will quickly feel the team work and positive atmosphere around you!
If you have great communication skills, apply by sending your CV on [најави се за да го видиш е-маилот] now! 

Think that this sounds like you?