Jongis is a software development company focused on providing cloud native SMB and enterprise software solutions and healthcare information systems. Jongis goes beyond the conventional support for software products, providing comprehensive implementation services and customer success management to help clients unlock their potential and drive industry leading performance.

We are looking for an awesome
Business analyst

What you will be doing (hopefully):

• Work cross-functionally internally and externally to ensure that requirements are met and completed on schedule,
• Prepare and manage project plans for onboarding new clients,
• Identify risks and dependencies for implementation. Follow-up with customer to resolve,,dependencies and manage issues and bottlenecks in the implementation process,
• Keep leadership informed of key issues that may impact project completion, or other results.
• Communicate with the support team to analyze issues, dependencies and risks and work with product owners and development team to plan solutions and improvements,
• Act as a communication bridge between stakeholders, and maintain high level of customer satisfaction.

What you should know/have:

• Strong organizational skills and attention to detail required to drive multiple complex implementations simultaneously,
• 3+ years of experience as Business analyst or similar role in IT sector
• Strong interpersonal skills to facilitate extensive interactions in a matrixed organization, and with multiple large-scale customers,
• Outstanding customer-facing skills. Proven experience in working on client site are highly desirable,
• Ability to work independently, be resourceful, and self-accountable for achieving implementation and customer satisfaction targets,
• Strong verbal and written communication skills to regularly communicate with stakeholders internally and externally,
• Macedonian and English language - Full professional proficiency

Extra credit for the following:

• Experience implementing eneterprise software solutions or administering enterprise software solutions
• Advanced Excel/Sheets skills, comfortable with G suite apps, Microsoft Office apps, CRM, team collaboration apps
• Knowledge regarding operational workflows and processes at domestic enterprises
• Comfortable with SQL,
• Expertise in technical analysis of large-scale software development projects,
• Experience with agile methodologies and project management tools (e.g., JIRA, Asana)
• Take a proactive approach

All job applications will be treated with strict confidentiality.

The compensation plan is based on experience.

Only candidates who make the shortlist will be contacted.

Location: Skopje

If you are interested in joining our team please submit your application to  [најави се за да го видиш е-маилот]  titled: proactive business analyst application