За компанијата: iTLogistics is a company established as a limited liability company in Macedonia in 2005. The capital of the company is German and Macedonian. We have currently a staff of 30 dedicated young professionals accompanied with the experience of associate partners’ senior experts in different areas. повеќе за компанијата »

Job Title: CSR Manager (Customer Support) 

Number: 5 new opening 

Location: Skopje, Macedonia

Salary: 350 euros

Office Hours: In shifts ( 8h-24h) 

 

Due to new partnership of ITLogistics (Macedonia) and Casino 765 we are looking for 5 new team members to join our team. The ideal candidates will be highly organized with a keen interest in digital marketing and knowledge of online gaming industry. 

 

CSR Managers

Requirements:

• Excellent English Skills (a second language is a plus) 

• Proven customer support experience

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiar with CRM systems and practices - an Advantage 

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize and manage time effectively

• High school diploma or equivalent; college degree preferred

 

Customer service representative top skills & proficiencies:

• Customer Service

• Up - Selling

• Product Knowledge

• Quality Focus

• Market Knowledge

• Documentation Skills

• Listening Skills

• Phone Skills

• Resolving Conflict

• Multitask

• Patience

• Negotiation

• Positive Attitude

• Attention to Detail

• People Oriented

• Analysis

• Problem Solving

• Organizational Skills

• Sales ability

• Ability to Work Under Pressure

• Computer Skills

 

Only shortlisted candidates who meet the requirements will be interviewed.

Send your Application on [најави се за да го видиш е-маилот] with the subject line of the position that you are applying for.