CUSTOMER ADVISORS Albanian speaking

 

 

The fastest and most comfortable loan provider IuteCredit Macedonia for its operations in Skopje and Kumanovo, Macedonia is looking for candidates for open position for: 

 

CUSTOMER ADVISORS Albanian speaking

Main responsibilities:

  • Respond to customer requests in Branch, in a fast-paced goal oriented customer experience department
  • Provide customers with product information, concludes sales and promotes other credit products
  • Provide positive customer experience regarding information on loans, repayments, aftersales, collection issues, process customer requests, support of the dealer network.
  • Fills for customers the new applications
  • Deals with complaints in the Branch
  • Performs activities directed towards the fulfilment of the sales targets of loan products to individuals and ensure quality of services provided
  • Monitors loans, makes aftersales calls, ensuring portfolio quality
  • Participate with ideas and makes actions to branch development, process efficiency and sales increase
  • Perform other assigned tasks and duties necessary to support the Department
  • Organise and conduct promotions for the loan products in order to increase brand awareness and drive traffic of applications (in the Branch, partners, online, etc)
  • The work schedule is done in shifts
  • Reports directly to HR&CX Manager. 

Skills and Competencies required:

  • Excellent knowledge of Albanian, Macedonian and English
  • Team Player
  • Organised and detail oriented
  • Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
  • Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
  • Customer oriented (boost customer loyalty and engagement)
  • Advanced stress management skills to handle several people in the room or in queue
  • Conflict resolution skills for dealing with difficult customers over phone and written communication
  • Excellent active listening skills to ensure understanding customer wants and needs
  • Risk assessment skills
  • Ability to prioritize and manage multiple responsibilities
  • Fast and easy learning
  • Sociable, responsible, accurate, punctual and multitasking

Experience and knowledge required:

  • University degree
  • Minimum 3 years’ experience in similar position
  • Positive sales and negotiation experience and passion towards Customer experience and Sales
  • Proficient computer literacy – Microsoft office
  • Fluent Albanian, Macedonian and English

The company offers:

  • Attractive salary + bonuses
  • Positive, dynamic and encouraging working atmosphere
  • Opportunity for professional and educational trainings
  • Employment contract on indefinite time, after 6 months’ probation period depending on results

 

If you feel that you have can-do-approach and you love customer interactions, we encourage you to apply by sending your updated CV using the Apply option or on jobs@iutecredit.mk, no later than 20th May 2019

 

Your application will be treated with strict confidentiality. Only shortlisted applicants will be contacted. 

 

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