Senior Technical Support Specialist

  • Објавен пред 8 месеци
  • Протонлабс ДООЕЛ
  • Активен до 25.10.2018
  • Позиција: Програмер/информатичар/дизајнер
  • Локација: Скопје

Senior Technical Support Specialist 
Where: Skopje, Macedonia  
Experience: Senior. 4-5 years’ experience as a team lead  

Apply: Email resume and why you are a good fit to with “Senior Technical Support Specialist” in subject. 

Customer support is one of the most rapidly growing teams at ProtonMail, providing ample opportunity for rapid career advancement.  Customer support at ProtonMail also includes B2B account management and sales, quality assurance, technical documentation, and project management. As a Senior Technical Support Specialist you will provide excellent customer service and promote this idea throughout the organisation. Your aim will be to provide excellent customer service and to promote this idea throughout the organisation you work for.   


  • Excellent English written communication skills
  • Excellent background knowledge of mail services and troubleshooting skills on a variety of operating systems
  • ​Excellent knowledge of management methods and techniques • Ability to think strategically and to lead Adaptability and flexibility 
  • Customer oriented attitude and strong customer facing skills
  • Information Technology degree is required
  • Experience with QA testing  

 What will you do:

  • Keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations
  • Ability to be hands-on when needed to manage the team responsibilities
  • Lead, coach, support, and develop an expanding technical customer-focused product support team
  • Oversee team performance, hire and retain talent
  • Review daily priorities and take appropriate action for resolving inquiries from customers and maintain the high level of customer support and satisfaction we are known for
  • Partner with engineering teams in prioritizing and resolving customer requests
  • Review the product issues (bugs) and advise on their impact
  • Document known solutions to internal and external knowledgebase
  • Testing the web and mobile applications on regular basis to ensure that only a high quality product is released to our customers
  • Helping to train and mentor new and junior technical support specialists 

Why work at ProtonMail: 

  • As a well-known and fast growing startup, ProtonMail can provide an excellent opportunity to expand your horizons and gain valuable experience. At ProtonMail, you will find:  
  • The opportunity to have a big impact in an international company and the opportunity for rapid promotion 
  • Your work will have a direct and visible impact on the development of the company
  • Your work will directly impact millions of people worldwide
  • Informal culture with emphasis on self-management.  

 A friendly and casual office environment - the average age of the company is under 30.  A dedicated office budget that can be used for gym memberships, buying snacks for the office, public parking or professional development.  Do something meaningful. We are challenging giants such as Google, Yahoo, and Microsoft and transforming the way private data is treated online. Our products are used on a daily basis to protect the lives of journalists, dissidents, and activists around the world. We are a company with a social impact.  
To learn more about ProtonMail, you can visit our website: 

You can also read more about us in the press: 
ProtonMail operates as a strict meritocracy and we offer highly competitive salaries which grow according to your performance.  
About ProtonMail:  ProtonMail is a fast growing technology company with approximately 25 employees in offices in Skopje, San Francisco, and Geneva, Switzerland. We provide secure email services to millions of customers in over 150 countries. Our customers range from journalists and activists, to small and medium businesses, and large government entities.  ProtonMail's Skopje office is responsible for global customer support and the development of ProtonMail's mobile products. You will be joining a highly talented and fast-paced team that has a big impact on or global operations.