About the position
We are looking for a support engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. As a member of the team, you will be doing technical support T1 + T2 by phone and chat. You will bring the customers feedback and ideas back into the company to help product tailor appropriate solutions. You will also write docs, enrich our knowledge base and training material. You will work closely with CSMs on customer related issues and tasks.
Must be willing to work in shifts.
Shifts: 05:00 PM - 12:00 PM, 12:00 PM - 08:00 AM Sunday- Thursday
Why you’ll love your job
You’ll have the opportunity to troubleshoot and support various software configurations and run
appropriate testing & diagnostics,provide our customers with a professional support and interface.
Requirements and skills
Customer centric - enjoys talking to customers (mainly developers and testers)
Experience working in a technical support team
Experience working with JavaScript and knowledgeable around web and mobile technologies (experience
in Selenium preferred).
Highly motivated. Get things done Self starter - resourceful and creative in learning new domains but also a team player. Excellent written and verbal communication skills (English). Experience working with JavaScript and knowledgeable around web and mobile technologies (experience in Selenium preferred).
Advantages
QA course graduate or have practical experience (preferably in QA automation).
Familiar with test automation processes.
Ability to multi-task and keep many balls up in the air.
Experiences in support and QA.
We look for three persons. If you find your self eligble and motivated please send us your CV to:
[најави се за да го видиш е-маилот]
subject: JavaScript and QA