Who Are We?

Fido is a rapidly expanding fintech company offering state-of-the-art solutions to SMEs and SMBs. With a global reach, we are part of the neo-banking disruption looking to recruit forward-thinking movers and shakers.

Contributes to building relationships, implementing new programs that will increase business’ revenue potentials and minimize churn rates. A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. 

Fluent English is a must.

Responsibilities

1. Following up on leads and winning new clients.
2. Developing and implementing strategic plans to manage and grow accounts.
3. Understanding client needs and identifying new business opportunities within your portfolio.
4. Providing superior customer service and ensuring client satisfaction. Communicating and coordinating with internal teams to deliver solutions.
5. Identifying opportunities for improvement and proposing new tools and processes.
6. Supporting sales teams to improve their performance and reach targets.
7. Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. Building and maintaining business relationships with all clients, merchants, referrers & affiliates.
8. Tracking and updating all new applications ( data entry) Assigning new chat or ticket (on Zendesk)
9. Onboarding new clients and due diligence for new clients (KYC)
10. Collection of required documents
11. Communication with the compliance team
12. Client verification calls (upon account approval) 

Skills and Attributes

• Bachelor's degree preferred.
• 2+ years of experience with business development, sales, or account management.
• Experience managing large account portfolios.
• Strong customer service and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in Microsoft Office and CRM software.
• Highly organized and solution-oriented.
• Detail-oriented and able to prioritize.
• Self-starter and able to work efficiently under pressure.