За компанијата: Our mission is to provide high-quality and cost-effective services that meet our customers' needs. We believe in providing accurate and efficient data processing and call resolution and provide our customers...
повеќе за компанијата »
- Fluency in English and French (Part time / Full Time).
- CV Should be in English
- Excellent Salary
- Bonuses Extra
- Evening and Night Shift
- Work from Home Option Available
Reports to: Team Manager
Location: Skopje, Macedonia
One Contact Dooel - Data Processing Centre Opportunity
One Contact is an Telecommunication and Online Data Processing centre supporting North American Clients. The Data Center uses the latest technology to efficiently answer calls, process orders and transmit the details to our clients. As a keen, energetic, career-minded candidate you may be interested in applying. Customer Service representatives are front line agents providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on One Contact customers wants and needs.
We offer the following:
- Productive working environment
- Paid training
- Casual dress code
- Modern facilities and high technology devices and tools
- Attractive Salary Package
Responsibilities:
- Responding to all incoming calls with a positive manner.
- Provide information to customers and general inquires
- Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactory and in a timely manner.
- Follow internal company guidelines in regards to call handling
- Meet or exceed monthly performance targets including data entry quality, attendance and punctuality as well as call handle time.
Qualifications:
- Excellent English and French – verbal and written communication skills
- Exceptional customer service skills.
- Positive, self-motivated attitude with high energy
- Ability to think, problem solve, take action and follow through
- Must be flexible to work shifts as required (evenings, weekends, and holidays)
Subject line: SKPCSRFR
We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted.