За компанијата: Предизвиците во областа на човечките ресурси не се само наша секојдневна работа, туку се и наша страст. Нашето знаење и експертиза ни дозволуваат да имаме уникатен пристап кон секоја задача. Нашите клиенти... повеќе за компанијата »

  Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.

  On behalf of our client DEKRA is looking for:

• Technical Support Engineer

JOB DESCRIPTION:

• Part of a team delivering Technical Support to Customers and Partners;
• Develop key skills and knowledge of Verint CIS applications;
• Deliver a high level of customer satisfaction through prompt, professional and knowledgeable assistance;
• Use the Verint Incident Management System (IMS) to track Service Request activity, providing detailed updates to Customers on all service requests assigned to you;
• Define problems, collect data, establish facts and draw valid conclusions;
• Carry out proactive monitoring of all service requests assigned with appropriate action taken to expedite closure;
• Liaise closely with the Tier 3 Development Teams to identify product defects;
• Research and investigate RCA (Root Cause Analysis) on repeat issues and escalations;
• Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues & effectively communicate solutions to customers, and liaising with Product Development to identify product defects;
• Provide QA input into product patches;
• Install and maintain in-house environments that allow for the reproduction and testing of customer issues;
• Carry out all duties in accordance to company policy and quality assurance processes.

QUALITIFCATION:

• Knowledge of Windows operating systems:

-Microsoft SQL Server: Transact-SQL and SQL Administration,

-Microsoft Office;

• Familiarity with debugging tools/techniques;
• Experience of troubleshooting and resolving issues in an application support role;
• Experience of supporting external customers.

PROFESSIONAL KNOWLEDGE AND COMPETENCIES:

• Team player;
• Good written and verbal communication skills;
• Be able to follow process but to remain flexible in achieving project objectives;
• Ambitious, motivated, eager to learn and demonstrate humility and ability to add value;
• Analytical thinking, Attention to Detail;
• Responsiveness and Time Management.

ADDITIONAL INFORMATION

If you feel that you have the necessary experience and are interested in this opportunity, please send your CV in English on the following e-mail address: [најави се за да го видиш е-маилот]

All received applications will be considered in strict confidentiality. Only short-listed candidates will be contacted for an interview.

*By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by DEKRA Arbeit Macedonia and they will be stored in the DEKRA database.

Note: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: [најави се за да го видиш е-маилот]