(преземи го огласот како слика)

NEO we take care [најави се за да го видиш е-маилот]

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality

• Develop objectives for the call center’s day-to-day activities
• Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures 

Qualifications:

• Knowledge of insurance products and policy schedules
• Experience as call center manager
• Excellent written and verbal communication skills
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Time management skills
• Knowledge of German language
• Can work individual and team
• Leadership skills