Do you believe that true success is measured by the success of your team? If you're inspired by leading people, fostering a positive work environment, and guiding colleagues toward achieving their goals through daily support and mentoring, you're the leader we're looking for!

What's in it for YOU?

• Office-based work or a flexible hybrid model – you'll primarily work from home, with occasional visit to our Skopje office
• Competitive salary and a permanent employment contract
• Career development in an international environment
• Opportunity for professional growth on a brand-new, expanding project
• Continuous learning and development
• Full onboarding support

Join Transcom as a Team Leader on an Italian-language!
As a Team Leader on this project, you will be the key link between our team, management, and the client. Your role will be to lead, motivate, and guide your team of customer service agents, helping them effectively tackle daily challenges in the financial sector while ensuring outstanding service quality and achieving shared goals.

Key Responsibilities:

• Lead by example and set high standards of professionalism in everyday work
• Provide daily coaching and support to team members, adapting your leadership style to individual needs
• Foster high motivation and maintain a positive team atmosphere
• Monitor and evaluate team members' performance as a subject matter expert, ensuring compliance with quality standards
• Set individual performance goals and continuously monitor progress
• Deliver regular feedback to agents to support ongoing skill development
• Conduct continuous training and coaching to help team members achieve defined goals and expectations
• Effectively coordinate tasks and responsibilities across different stakeholders (team members, managers, and clients)
• Ensure the team's behavior and performance align with the company's overall goals and values

What We're Looking For:

• At least one year of experience in customer support
• Italian language proficiency at C1 level and English proficiency at B2 level
• A proven track record of excellent performance
• Strong communication and organizational skills
• A collaborative mindset with a willingness to share knowledge
• High level of organization, ability to work independently, and strong prioritization skills

What life is like at Transcom?

At Transcom, we are relentlessly committed - to our customers and to one another. Every day, someone begins their journey with Transcom, transforming today's potential into the skills of tomorrow. Here, your hard work, team spirit, and the support you provide to others are recognized and appreciated. We believe in creating positive, lasting change within our teams and the communities we serve. That's who we are at Transcom. We care about each other, and we cheer one another on. From day one, you're welcomed and valued for who you are. And with the right mindset, there's no limit to how far we can go together.