Support Specialist

За компанијата: Axapta Masters is a Gold Microsoft Partner focused on the “sharp-end” of designing, managing and delivering Microsoft Dynamics 365 implementations, integrations, development, support, upgrade and data... повеќе за компанијата »

About The Position

We are always looking for ambitious and talented people who want to advance their career options and work on international projects. Now, we are looking for a Support Specialist to become a part of our Customer Service department. Working with us means working on international clients’ projects, working in a friendly environment, and working with a dream team with a ‘sharing knowledge’ culture!

What We Offer

  • A full-time position that comes with a competitive salary and individual performance evaluation policy
  • Opportunity to gain international business experience working for world high-class companies
  • A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
  • Professional and personal growth training policies with additional courses and certifications
  • Additional private health insurance
  • Fitness & wellness center to use
  • High-quality business equipment and cozy office space
  • Two Annual team buildings and regular internal social and sports team events

Your Skills

  • Bachelor’s degree, preferably in Computer Science or any related field
  • Proficient in Microsoft Office applications
  • Great understanding of computer hardware and software systems
  • Dedicated to problem-solving.
  • Positive and professional work attitude
  • Excellent interpersonal and customer service skills
  • Advanced written and spoken English.
  • Ability to work with customized working hours schedule
  • Responsible, diligent, and proactive.
  • Team player with excellent communication skills.

Your Responsibilities

  • Possessing specialist knowledge of operating systems, devices, applications, and software
  • Providing technical support to teams within the organization, and to external clients when required
  • Answer queries and monitor issues with software applications and escalate or close tickets, as necessary
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Developing reports for teams across the business
  • The job role will involve a rotation in 3 work shifts

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