Customer Support Specialist fluent in English

Working time: 08.00-16.00

We can offer:

• Initial training and ongoing training programs
• Excellent career opportunities
• Comfortable working place in high class location
• Working in a team of professionals
• Fun atmosphere

Holding the position you will ensure the Customer Satisfaction in order to guarantee the quality of the service. Managing customer expectations is a key part of your performance.You will be the first point of contact for the customers.

Your main responsibilities will include:

• Respond to emails in accordance with established procedures;
• Provide technical support to customers (trough e-mail)
• Follow up with the customers until problem is resolved
• Monitor the relevant queues
• Follow up on cases assigned, creation of new cases according to the processes
• Lists
• Answers directly to the General Manger

To be suitable candidate you need to possess:

• Excellent level of English language 
• Good knowledge of second language is a plus
• Excellent customer handling skills
• Excellent communication skills
• Ability to prioritize tasks and work with minimum supervision
• Experience in customer handling or IT background will be an advantage