Customer Support Specialist fluent in English

  • Објавен пред 2 недели
  • BCM Media Ltd
  • Активен до 12.08.2017
  • Позиција: Административен работник
  • Локација: Скопје

Customer Support Specialist fluent in English

Working time: 08.00-16.00

 

We can offer:

  • Initial training and ongoing training programs
  • Excellent career opportunities
  • Comfortable working place in high class location
  • Working in a team of professionals
  • Fun atmosphere

 

Holding the position you will ensure the Customer Satisfaction in order to guarantee the quality of the service. Managing customer expectations is a key part of your performance.You will be the first point of contact for the customers.

 

Your main responsibilities will include:

  • Respond to emails in accordance with established procedures;
  • Provide technical support to customers (trough e-mail)
  • Follow up with the customers until problem is resolved
  • Monitor the relevant queues
  • Follow up on cases assigned, creation of new cases according to the processes
  • Lists
  • Answers directly to the General Manger

 

To be suitable candidate you need to possess:

  • Excellent level of English language 
  • Good knowledge of second language is a plus
  • Excellent customer handling skills
  • Excellent communication skills
  • Ability to prioritize tasks and work with minimum supervision
  • Experience in customer handling or IT background will be an advantage
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