• Објавен пред 12 месеци
  • BCM Media Ltd
  • Активен до 12.08.2017
  • Позиција: Останато
  • Локација: Скопје

Customer Support Specialist fluent in English

Working time: 08.00-16.00


We can offer:

  • Initial training and ongoing training programs
  • Excellent career opportunities
  • Comfortable working place in high class location
  • Working in a team of professionals
  • Fun atmosphere


Holding the position you will ensure the Customer Satisfaction in order to guarantee the quality of the service. Managing customer expectations is a key part of your performance.You will be the first point of contact for the customers.


Your main responsibilities will include:

  • Respond to emails in accordance with established procedures;
  • Provide technical support to customers (trough e-mail)
  • Follow up with the customers until problem is resolved
  • Monitor the relevant queues
  • Follow up on cases assigned, creation of new cases according to the processes
  • Lists
  • Answers directly to the General Manger


To be suitable candidate you need to possess:

  • Excellent level of English language 
  • Good knowledge of second language is a plus
  • Excellent customer handling skills
  • Excellent communication skills
  • Ability to prioritize tasks and work with minimum supervision
  • Experience in customer handling or IT background will be an advantage

    If you fulfill the requirements and believe that you are the right person for the job, please send your CV, preferably in English, to: Subject title: CUSTOMER SUPPORT