За компанијата: Compass Management International is member of the Compass Holding LLC, Chicago, Illinois, USA, the company dedicated to serving the trucking industry. From buying a truck to insuring it, leasing trailers...
повеќе за компанијата »Compass Management International is looking for Customer Support Representative for the office in Kumanovo.
Responsibilities:
- Managing incoming calls and customer service inquiries.
- Assess client's issues and provide recommendation to fix problems.
- Handle customer complaints (failed transaction, problems with the cards (activate/deactivate cards) issues with statements/payments), provide appropriate solutions.
- Ensure each client is given the necessary service.
- Get in touch will all other departments in the company (OPS, sales, factoring) in order to achieve better communication and to provide quick solutions to the client's problems.
- Add override when the clients who had reached their credit limit.
- Corresponding with customers and providing training in software.
- Manage customer's accounts.
- Keep records of customer interactions and transactions.
- Prepare and distribute customer fuel reports.
- Provide feedback on the efficiency of the customer service process.
- Add CFS payments daily according to the factoring report.
- Create new cards in the system and proceed them for printing.
Requirements:
- Fluent in English
- Detail-oriented
- Able to work comfortably in a fast paced environment.
- Able to work in shifts
Candidate personal qualities:
- Good personal organization and time priority management
- Team player that is motivated by the opportunity for advancement
- Well organized and driven to deliver excellent customer service
- Presentation and good communication skills
We offer you:
- Professional and personal growth and accomplishment
- Modern working environment
- Full – time employment
- Full job training will be provided
If you are interested in this position, please send us your CV in English.
Only short listed candidates will be contacted.