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Award-winning company Casumo opens its first offices in Skopje. Since 2012 they are leading the innovation of the iGaming industry. Known for its unique and lovable brands including Casumo, Dunder, Kazoom Casino and Casino Secret, the group continues to develop and deliver best-in-class gaming products and experiences.

On behalf of our client, DEKRA is looking for:

• Risk, Fraud and Payments Manager

JOB DESCRIPTION

• Oversee the flow of daily operations ensuring that the core tasks of the team are done in an accurate and efficient way. Including but not limited to fraud reports, withdrawal requests, confiscations, daily reports, escalations, risk assessment of new and existing players, PSP account funding (Treasury management)  and 3rd party contacts, High withdrawal requests etc;
• Participate in Payments/Fraud related projects;
• Be the contact point for other departments;
• Put processes in place to mitigate fraudulent activity and to mitigate risk;
• Proactive attitude, drive innovation to develop and maintain work processes and tools used by the team;
• Ensure a collaborative, including environment is kept where decisions are taken in unison and when they can not be, the background is made clear and transparent;
• Monitor team performance and metrics and keep them transparent to the team;
• Daily/weekly/monthly reporting to the Head of Operational Compliance (stats and any difficulties);
• Monthly QA and one on one with the direct reports. Maintain a healthy level of feedback flowing within the team;
• Provide training when necessary;
• Random daily QA checks on some accounts to make sure procedures are followed, new updates are properly implemented and also to make sure that automation works as expected;
• Ensure that our players and/or other teams  get quick and efficient help when needed;
• Cooperate closely to other departments;
• Evaluate ongoing training and the results thereof;
• Encourage team creativity and motivate members;
• Assess the individual team members skills and identify ways to support them in reaching their full potential;
• Take action on sub-performance. (meetings, provide additional training, PIP, Disciplinary);
• Identify and reward high performance on both team- and individual level;
• Recruit, interview and hire candidates;
• Set up goals, KPIs for the team;
• Making sure that the processes are aligned with other teams’ processes;
• Create and maintain procedure guides;

QUALIFICATIONS

• Good understanding of Gaming and player behavior;
• Having a good understanding of Gaming and player behavior from previous experience in a similar role is considered an advantage;
• Well-developed understanding of country regulatory and market environment;
• Excellent knowledge of English and Macedonian language.

ADDITIONAL INFORMATION

If you feel that you have the necessary experience and are interested in this opportunity, please send your CV in English on the following e-mail address: [најави се за да го видиш е-маилот]

All received applications will be considered in strict confidentiality. Only short-listed candidates will be contacted for an interview.

 *By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by DEKRA Arbeit Macedonia and they will be stored in the DEKRA database.

Note: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: [најави се за да го видиш е-маилот]