Customer Service Agent

  • Објавен пред 4 месеци
  • InPlayer
  • Активен до 14.09.2019
  • Позиција: Останато
  • Локација: Скопје

Keemotion is a market-leader in automated-video production. It allows fans, players, teams, leagues, federations, coaches, officials, marketeers and even broadcasters the opportunity to access high-quality video content in real-time to accomplish their own set of goals & objectives.


As a Customer Service Agent, you will:

  • Follow procedures and workflows 
  • Monitor all defined Live games 
  • Create support tickets as necessary 
  • Answer customers’ questions 
  • Escalate tickets as necessary 
  • Monitor events prior to games 
  • Follow up on tickets previously opened 
  • Manage all Monitoring and Client Support teams incoming tickets 
  • Investigate and resolve complex technical issues  
  • Keep up to date with all internal new product features  
  • Capture knowledge from new issue resolution and share in the Knowledge Base 
  • Calibrate new arenas



  • Excellent spoken and written English
  • 2 + years in Customer Services 
  • Familiarity with IT systems 
  • Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
  • Ability to clearly analyze and document customer issues


Brownie points for:

  • Bachelor/Diploma in Computer science (or equivalent experience) 
  • Networking/ Linux OS 
  • Ability to translate technical solutions into non-tech vocabulary 
  • Good communication skills 
  • Familiarity with video and photography
  • Knowledge transfer enthusiast
  • Working in a procedural environment
  • Appreciation for sports 


What's in it for you:

  • Be a part of a vibrant and highly motivated team 
  • Friday company lunches, endless snack supply, variety of drinks available at all times 
  • A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities 
  • Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.