Location: Skopje – Centar
Language: English (minimum B1 level)
Shift: Evening 17:00–23:00 and weekends 11:00 - 23:00
Type: Part-time / Full-time
Start date: ASAP

What You’ll Be Doing?
As part of our evening support team, you’ll ensure our customers remain supported — even after hours. You'll handle technical issues, escalate when needed, and keep things running behind the scenes. Your focus: solve problems, report clearly, and make life easier for restaurants and hospitality teams.

Responsibilities
The more knowledge you have with VOIP, payment systems, networks (Unifi) the better. A detailed course is provided by us in the Netherlands and continued in Skopje.

• Manage and troubleshoot payment terminals (Verifone P400, V400M and Pax A77, A920, A80-A35, A35 ITS) 
• Interpret and resolve common terminal errors and messages
• Maintain and troubleshoot network issues via Unify systems
• Read dashboards and identify issues with routers, switches, and Wi-Fi
• Manage and forward business phone calls using the Onebase platform
• Support VoIP hardware such as Gigaset and Yealink devices
• Stay informed on our services and products to offer well-rounded support
• Document all cases thoroughly in our ticketing system (Freshdesk)
• Identify upsell opportunities and flag them for the daytime sales team

What We’re Looking For

• English proficiency (minimum B1 level)
• Strong communication skills: active listening, customer-friendly tone, clear summarizing
• Proactive problem solver — you don’t wait, you act
• Accurate writer: support must be documented clearly and professionally
• Team player with a calm and solution-focused attitude
• Tech-savvy and comfortable learning new tools and platforms

Onboarding
You will start with a two-week onboarding and training program in the Netherlands to fully understand our systems, standards, and team culture.

Salary
Salary is based on your experience and the value you bring to the team.

Bonus Points

• Experience with hospitality hardware or support environments
• Background in networking, telephony, or payment systems
• Familiarity with Unify, Onebase, or Freshdesk is a plus

Why Join Us?

• Work in a fast-growing tech company serving restaurants and hospitality teams
• Learn about a wide range of tools — from payment terminals to networking
• Be the hero in the evening hours when no one else is watching
• Join a friendly and supportive team in our Skopje Centar office

Ready to Apply?
Send your CV and a short intro to [најави се за да го видиш е-маилот]
We look forward to meeting someone who thrives on ownership, clear communication, and real results — even when the sun goes down.