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On behalf of our client SUTHERLAND, DEKRA is looking for:

Customer Service Consultant

Place of work: Pristina

JOB DESCRIPTION:

• Be the Point of Contact answer inbound calls to provide exceptional customer service to consumers;
• Respond to inquiries about products and services, processing payments, or performing general account maintenance;
• Up-selling customers to new products or services may be encouraged.

QUALIFICATIONS:

• High school diploma or GED;
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls;
• Excellent verbal and written communication skills; proficient reading skills required;
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred;
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience require;
• Prior customer service experience preferred.

ADDITIONAL INFORMATION:

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English) on the following e-mail address: Kosovo [најави се за да го видиш е-маилот] .
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.