Support and Solutions Center MK is a company who is working for large international clients, providing services in the domain of administration (related to logistics, technical administration), customer service, accountancy, IT, engineering, ...
Function:
- Daily support of the Transport Management system, for all Transport companies in the group. This support is given by phone, email, ticket system and remote control
- Communicate with drivers, dispatchers, CSRs and warehouse managers
- To escalate complex queries to the relevant team members or external support provider for resolution when necessary.
- Maintain documentation
- Prioritizing open issues
- Provide prompt and accurate feedback to customers and follow up to ensure full functionality after troubleshooting
- Having a customer mindset and maintaining good relationships with your network.
Profile:
- Outstanding communication skills and able to work autonomous
- Hands-on, problem solver and relations skills
- English is mandatory (other languages are plus)
- Experience in logistics and/or Transport Support-environment is a plus
- MS Office Applications and good computer skills
- Experience in following IT concepts is a plus: SQL, XML/XSL/XSD
- Willing to travel to Belgium to gain and/or give training
- Willing to work in shifts (06.00-14.00, 14.00-22.00 and 22.00-06.00)
We offer:
- An exciting job in a leading dynamic company with no-nonsense culture
- A job with high responsibility and lots of variety
- Competitive salary according to knowledge and experience
- Official work contract, full social packet including medical insurance, paid holidays etc.
If you see yourself as a person who could be a valuable part of our team,
don’t hesitate to apply [email protected]
(Application: Email CV with subject “Transport Coordinator”). Please send us your CV in English.