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Quipu is an IT consultancy and software development company which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs. 

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base. Currently, we have an opening for a:

Global Service Desk Support Technician (m/f)

Job-ID: 20011

We are looking for a motivated, adaptable and flexible professional, who would be willing to relocate if needed. He should join our global team at the earliest possible date, in one of the Quipu regional offices - Bucharest, Kiev, Pristina, Skopje, or as a freelancer in Belgrade, Chisinau, Tirana (with availability to relocate from one place to another if it is the case).

Main tasks and responsibilities:

• Processing and fulfilment of service requests
• Ensuring the availability and performance of IT systems
• Planning, installation, configuration and testing of new IT systems
• Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
• Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
• First and second level customer support and cooperation with external service providers
• Ticket management and escalation to / collaboration with third level support

Requirements & attributes:

• Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
• Flexible, prepared to face new situations and to adapt to new environments
• Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
• Excellent English language skills, both spoken and written (German language skills are a strong advantage)
• Experience working within Active Directory, MS Exchange and within a Cisco network environment
• Knowledge of ITIL processes and working with a ticket management solution is preferable
• Experience working with and supporting an Office 365 environment
• A degree in an IT-related field is preferable
• Class B driving license is an advantage

Our offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for professional development and growth
• Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including your CV, a motivation letter and salary expectations via the following e-mail address:

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The deadline for the submission of applications is 16th March, 2020. Please include the Job-ID in your application.