За компанијата: ESC (Executive Search Consulting) е водечка македонска компанија во областа на консултантски услуги за човечки ресурси. Нашата цел е да ги обезбедиме најдобрите приспособени решенија за вашите потреби за човечки ресурси, без оглед на времето или интензитетот на потребниот напор.
повеќе за компанијата »Our Client, Toyota Auto Centre, is a part of Inchcape, a leading global premium automotive group, operating in 26 emerging and developed markets with a portfolio of the world’s leading car brands in the fast-growing luxury and premium segments. For their needs on the Macedonian market, they are announcing an open position for:
AFTER SALES BUSINESS MANAGER
Responsibilities:
- Manages the activities of the AFS department to ensure achievement of budget goals
- Reviews and continuously improves processes and systems to ensure continuous improvement of customer experience
- Ensures that the department members collaborate closely with colleagues from Sales, Administration, Finance, etc. to provide the best customer service
- Proactively creates, develops and implements marketing campaigns
- Monitors the timely execution of Special Service Campaigns
- Proposes bonus schemes for incentive payments for the employees in the department, evaluating and assessing individual performance and achieved commercial results.
- Approves gestures of goodwill and discounts to customers according to the company policy.
- Directly responsible for the order and cleanliness in the workshop
- Knows all the warranty conditions, monitors all repairs covered by warranties and ensures that all manufacturer requirements are met
- Requests and monitors the warranty weekly report
- Collaborates with Spare parts and Warranty Supervisor to ensure and maintain adequate storage of parts required for warranty repairs and campaigns
Requirements:
- Technical background, minimum Bachelor Degree
- Solid experience in the AFS area
- Proven experience in managing people
- Computer skills: Microsoft Office Package
- English language skills
- Driving license, category B
- Ability to work in an international setting; experience in a multinational company will be an advantage
- Strong commercial skills, communication, planning and organizational skills
- Strong customer focus with ability to effectively interact with sales staff and current customers
- A high level of personal and professional integrity and responsibility
- Action oriented with a proven ability to achieve results
- Team-player approach to working with individuals and groups
How to apply:
If you are confident that you are the right person for us, you are more than welcomed to apply. Please send your CV and Motivation Letter in English to: [најави се за да го видиш е-маилот] with a label: After Sales Business Manager, till November 23, 2017. Only short-listed candidates will be contacted for an interview. All applications will be treated with strict confidentiality.