За компанијата: Concentrix is a globally successful outsourcing service provider. Our worldwide locations are already characterized by highly diverse customer service staff. Concentrix welcomes different cultures and... повеќе за компанијата »

Position: Operations Manager
Location: Skopje (onsite)
Type: Full-time


We are a global partner that designs, delivers, and optimizes various B2C and B2B human experiences for today’s digital world. 

Trusted by 500+ clients worldwide, we provide solutions that range from customer engagement (sales, technical support, commercial assistance), customer experience (consulting services, technology services, analytics & managed services), BPO (legal services, digital services, payment services) to specialist outsourcing (enterprise services, healthcare services).


As an Operations Manager at Webhelp, you'll have a significant role in shaping the company's expansion.

Why should you apply? 

Your dedication will be acknowledged and supported through an excellent compensation package and a lot of benefits. As you demonstrate leadership skills, motivation and drive, you'll have ample opportunities for career advancement within the company, working and learning with great international experts. 


About the role: 
 
We believe that having a work-life balance is vital to success. We understand that success lies not only in meeting the client's needs but also in creating a positive and fulfilling experience for our employees. As part of our team, you'll play a crucial role in achieving the synergy that leads to growth and success. 


How can you contribute to this balance?

Client Management: You successfully coordinate clients' needs, ensuring both qualitative and quantitative requirements are met. You effectively handle change requests to deliver the best-in-class client experience. 

Empower your team: You know how to foster a supportive and collaborative environment for growth, recognizing achievements and coordinating comprehensive improvement measures.

Foster internal collaboration: You ensure the timely generation of reports and updates for management. You are a valuable member of our operations team and you work closely with our program managers across different locations to address risks, implement mitigation strategies, and evaluate the success of project SLAs.


Are you a fit for this role? 

• You are fluent in German and English. 
• You have over 2 years of experience in a customer service center, including managing projects.
• You can easily adapt to changing priorities in a dynamic environment.
• You are persuasive and enthusiastic in motivating employees.

What do we offer? 
• Competitive salary and bonus program.
• Learning opportunities and career advancement.
• Holliday allowance.
• Private health insurance.
• SportMaster membership.
• Fresh fruit, hot drinks and beverages, company events and tasty treats.  

 

 ​We would like to get in touch with you! Apply now and we will reach out to schedule a short intro call.