За компанијата: ФД ИутеКредит Македонија ДООЕЛ е финансиско друштво со седиште во Скопје, кое работи од јули 2017 година. Креираме исклучително искуство во областа на личното финансирање, со надминување на очекувањата... повеќе за компанијата »

 

 

The fastest and most comfortable loan provider IuteCredit Macedonia for its operations in Skopje, Macedonia is looking for candidate for open position for: 

Customer Advisor - Call Center

 

Main responsibilities:

 

• Respond to customer inquiries on the telephone, emails and social media channels, in a fast-paced goal oriented Customer Experience department
• Provide customers with product information, promotes credit products and concludes sales
• Provide positive customer experience regarding repayments, aftersales and collection issues
• Process customer requests and support dealer network.
• Performs reminder calls for customers in delays. 
• Submits new loan application for customers.
• Deals with customer complaints and compliments.
• Performs activities directed towards the fulfilment of the sales targets ensuring quality of services provided
• Participate with ideas and makes actions to company development and sales increase
• Perform other assigned tasks and duties necessary to support the Customer Experience Department
• The work schedule is done in shifts
• Reports directly to HR&CX Manager.

 

 

Skills and Competencies required:

 

• Excellent knowledge of Macedonian and English
• Advanced skills to handle large volume of calls and written communication
• Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
• Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
• Customer oriented (boost customer loyalty and engagement)
• Conflict resolution skills for dealing with difficult customers over phone and written communication
• Excellent active listening skills to ensure understanding customer wants and needs
• Ability to prioritize and manage multiple responsibilities
• Team Player Organised and detail oriented
• Fast and easy learning
• Sociable, responsible, accurate, punctual and multitasking

 

Experience and knowledge required:

 

• University degree
• Minimum 3 years’ experience in similar position
• Positive sales and negotiation experience and passion towards Customer experience and Sales Proficient
• Computer literacy – Microsoft office
• Fluent Macedonian and English

 

The company offers:

 

• Attractive salary + bonuses
• Positive, dynamic and encouraging working atmosphere
• Opportunity for professional and educational trainings
• Employment contract on indefinite time, after 6 months’ probation period depending on results

 

 

If you feel that you have can-do-approach and you love customer interactions, we encourage you to apply by sending your updated CV using the Apply option or on [најави се за да го видиш е-маилот] , no later than 22.09.2019

Your application will be treated with strict confidentiality. Only shortlisted applicants will be contacted.