Sales Operations Analyst

  • Објавен пред 4 недели
  • Allocate Software
  • Активен до 13.11.2020
  • Позиција: Програмер/информатичар/дизајнер
  • Локација: Скопје

Активни огласи од Allocate Software:

Associate Business Systems Support Analyst

Come, join us - Let’s work together to create a better world.


We are looking for a new team member, Sales Operations Analyst. Do you want to learn and grow, to work in a dynamic global environment filled with everyday stories?


Allocate Software is a leading international provider of workforce management software. Our application suite helps thousands of hospitals and healthcare organisations manage and optimise teams of nurses and doctors to improve patient care. We are a global company with 600 employees and offices in the UK, Sweden, Denmark, Germany, USA and Australia.

We are a fast growing technology company and are establishing a new software development centre in Skopje.


Producing software products to a high level of quality is crucial to our success as a company, particularly as our products are used by healthcare organisations. The company has decided to invest significantly in an exciting new Continuous Delivery initiative to improve quality and speed to market of our products.


Role Summary:


The Sales Operations Analyst will become the recognised “go to person” for the Global Sales Team to approach for assistance in the creation of complex customer quotes. Requiring considerations including year-on-year changes to license volumes, associated decommissions and differing renewal term periods – such quotes require a deep understanding of Salesforce and how it interacts with Netsuite in order to generate quotes which are capable of acceptance. In addition to providing this valuable assistance to the sales team, the role is uniquely positioned to develop education on best practices for the Salesforce users at Allocate and to sponsor system improvements to facilitate creation of complex quotes and reduce order non-compliance. Reporting to the Sales Operations Director, this role will include involvement in projects associated with further enhancement of business data accessible in Allocate Salesforce CRM system.




  • Authority on CPQ configuration, and use, function and behaviour of all pricing fields
  • Perform complex quote creation on behalf of sales team (Target no more than 5% by booking value/volume)
  • Drive improved data quality through early identification of issue including : Incorrect Start/Finish Dates, Missing Frameworks, Value Adjustments, Credit/Decoms, Missing Services Elements, Billing Frequency, Term Dates, Opportunity Types
  • Monitoring Contracts Management Mailbox
  • Champion Salesforce configuration enhancements to reduce intervention required on complex quotes
  • Testing of new functionality, new products and/or pricing as it relates to the Quote to Order process
  • Generate Renewal Opportunities, combine isolated upsell deals
  • Update Indexing from Time-to-time (RPI)
  • Assist with business transition and transformation projects
  • Implement reports track key business KPIs, focus on CPQ
  • Assist in data quality initiatives as required specifically in SFDC
  • Act as business analyst for the Sales Org working directly with SFDC admin
  • Complex customer analysis
  • Ad-Hoc reporting in support of strategic Initiatives
  • Master Data clean up and management
  • Business Analyst support for Cross-Functional Improvements
  • Maintain lessons-learned
  • Provide ad-hoc coaching and advice to the sales team on quote construction
  • Conduct Knowledge Training Sessions on Salesforce Best Practices
  • Compile and maintain offline education resources to support with CPQ activity
  • Pre-check of significant deals prior to close-pending (all deals in final week/qtr)
  • Detailed comprehension of Salesforce interaction with Netsuite & billing
  • Archiving documents in Laserfiche / Ensuring completeness of documentation


Skills/Qualifications/Experience Required:



  • 2-5 years relevant work experience, SAAS background is an asset, in sales analyst function
  • Strong comprehension of a sales process
  • Demonstrable high proficiency in Salesforce
  • Experience of interacting with virtual teams in multiple geographies
  • Proficient in Excel


Highly Regarded Skills


  • Business Degree or Diploma
  • Evidence of expertise in Salesforce (relevant Trailhead Modules)
  • Expertise in MS Office, particularly Excel
  • Familiarity with Tableau and/or Netsuite




  • Critical thinker with strong problem solving and analytical skills
  • Ability to work well, both independently and as a member of a team
  • Excellent written and verbal communication skills
  • Strong sense of accountability and ownership to meet deadlines
  • Highly organised and able to multi-task in a fast-paced environment


 What we can offer you:


  • Comfortable, friendly, professional and supportive work environment
  • Private health insurance
  • Opportunity to gain invaluable experience in all aspects of events within a fast-paced global dynamic organization
  • Opportunity to gain international business experience, working for world high class companies
  • Possibility for personal and professional growth within a stable environment with ongoing training and support
  • Social and sport benefits
  • Business travels to the U.K.
  • Work from home - several times per month
  • Referral program


If you are interested in working as part of an international team in a dynamic environment and are passionate about working with modern technologies then we would like to hear from you.


Please apply on the link below: