Call Centre Advisor

OMNI OLM DOOEL is recruiting full-time, remote Call Centre Advisors to work from home for well-known American and Canadian brands.

We believe that if you have the right skills and motivation to be successful you will be a great fit for the team and can be quickly promoted to a Call Centre Team Leader or Manager.

An effective Call Center team member must be an excellent communicator and possess superior people skills, positive attitude, and resilience.

Work hours: USA working time (EST) – 14-22 or 15-23 in local Macedonian time.

Key Responsibilities:

• Taking inbound and making outbound calls in fluent English
• Following a short (2-4 minutes) script and transferring the call
• Updating the system with relevant information during and after the call according to standard operating procedures
• Using Excel for tracking metrics.

Qualifications:

• Advanced level of English proficiency with a minimal foreign accent
• Excellent communication skills
• Some working experience in a Call Centre, Sales, or Customer Service environment is required
• Proficiency in relevant computer applications (Word, Excel, etc.)
• Some knowledge of call center telephony and technology
• Good data entry and typing skills
• Great attention to detail
• Owning a USB or Bluetooth headset (good quality) and a PC or a laptop with the following Minimum Technical Requirements:
• Windows 10 Home or Pro
• Processor: i5 or higher, AMD i5 or higher
• 8 GB RAM or 16 GB RAM
• CPU score: minimum 4k (you can check the processor score using the following website: https://www.cpubenchmark.net/cpu_list.php)
• Having an Internet Speed of a minimum of 30 Mb upload/download, preferably fiber optics (test at www.speedtest.net).

What we offer:

• Base Pay = 550 EUR as a freelancer*
• Monthly Bonus = up to 250 EUR
• Quarterly Bonuses are available in addition (changes based on quarter)
• Paid training period
• Full-time role – 40 working hours from Monday to Friday (no work on weekends)
• Work from anywhere as long as you have access to a PC/laptop and stable and fast Internet
• Possibility for learning, professional growth, and building an international career.

To apply send your up-to-date CV in English to: [најави се за да го видиш е-маилот] before 31.05.2024.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

We are an equal employer and we welcome everyone matching the experience and skills to apply.

*NOTE: Only the most suitable candidates will be contacted.