За компанијата: LEORON is the leading corporate training and EdTech company in the EMEA region, with the most comprehensive learning and development solutions in all strategic corporate functions, including Corporate... повеќе за компанијата »

Office: Skopje

Working days: Sunday – Thursday / 07:30 – 15:45 

 

About Us:

We are a leading professional training and coaching company dedicated to providing top-notch educational services globally. Our mission is to empower individuals and organizations with the skills and knowledge needed to excel in today’s competitive market. Join our dynamic team and contribute to transforming professional development worldwide.

 

What We Look For:

We are seeking a proactive and customer-focused professional who can serve as the primary point of contact for our clients.
 

Key Responsibilities

• Manage end-to-end communication with all involved stakeholders, driving seamless project execution

• Establish and maintain clear communication channels with clients from project initiation to completion, gathering and documenting critical information.

• Handle data management tasks in the internal CRM system with accuracy and efficiency.

• Own the customer lifecycle for high-profile accounts, ensuring measurable success and facilitating contract renewals.

• Build and nurture strong relationships with customers by understanding their needs and delivering consistent, high-quality support.

• Conduct regular check-ins with customers to assess satisfaction levels and ensure they achieve their desired goals.

 

Required Qualification

• A Bachelor’s degree in Business Administration, Communications, Customer Service, or a related field.

• Proven experience in customer support, account management, or related roles.

• Strong coordination and organizational skills to handle multiple projects and stakeholders.

• Excellent communication skills, both written and verbal, with strong proficiency in English to interact effectively with clients and stakeholders.

• Proactive approach to problem-solving, with the ability to anticipate customer needs and address challenges effectively.

• Tech-savvy with the ability to quickly adapt to new tools and systems.

• Experience with CRM tools and data management systems is highly preferred.

 

What We Offer:

• 21 days of paid annual leave.

• Observance of national and religious holidays as per Macedonian Labor Law.

• Professional development training.

• Daily meals provided at the company’s cantina.