За компанијата: Вграден врз силното искуство во производствениот сектор, што основачите го развија во Шведска за време на глобалното проширување на 90-тите години, LEORON еволуираше во сеопфатен институт за обука, нудејќи...
повеќе за компанијата »Department
Sales and L&D
Office
Skopje
Working Hours
Sunday – Thursday / 07:30 – 15:45
We are seeking a highly organized and detail-oriented Sales Support Coordinator to support the daily activities and responsibilities of our successful Sales Champions. The ideal candidate will be proactive, resourceful, and capable of managing a wide range of administrative tasks with precision and efficiency.
Required Qualification:
- Bachelor’s Degree (General, Economics, Law, Communication, Languages) OBLIGATORY
- English Language Proficiency (Business English, both written and spoken)
- Master’s Degree (recommended)
Required Experience & Critical Development Experiences:
- Previous PA experience, experience in administrative roles, secretarial work, or office management is valued.
- Previous sales experience with successful track record.
- Successful management at least one Key Accounts.
- Strong organizational skills are crucial for managing calendars, schedules, and various tasks efficiently.
- Excellent written and verbal communication skills are essential for effective interaction with the internalk and external stakeholders.
- Experience in roles involving communication, such as customer service or receptionist positions, is valuable.
- Familiarity with office software such as Microsoft Office (Word, Excel, PowerPoint) and email systems.
- Experience with calendar management tools and other relevant software is a plus.
- Experience in roles requiring confidentiality, such as executive assistant positions, is beneficial.
- Being proactive and taking initiative to anticipate needs and solve problems without constant supervision is highly valued.
- The Support roles can be dynamic, requiring flexibility and the ability to adapt to changing priorities.
- Effective time management skills are crucial for handling multiple tasks and priorities
- Experience in customer service roles can contribute to strong interpersonal skills
Major Responsibilities:
- Administrative Support:
- Assist in the preparation of sales proposals, presentations, and contracts.
- Manage and organize sales-related documentation and files.
- Handle email correspondence and maintain accurate records of customer interactions.
- Create and collect Attendance Reports ( coordinate this information between Design for certificates, Campaign invoices and Finance unit and attendance reports from Event management)
- Managing the process of registration of deals in Popleads
- GP calculation for all public and in-house courses.
- 2. Customer Interaction:
- Act as a liaison between customers and the sales team, addressing inquiries and providing information as needed.
- Assist in managing customer accounts and maintaining up-to-date customer information.
- Create and send Confirmation letters for accounts where are mandatory by client
- 3. Sales Coordination:
- Coordinate sales meetings, including scheduling, agenda preparation, and follow-up activities.
- Collaborate with internal teams to ensure timely delivery of products or services to customers.
- Coordinate confirmation and orientation of delegates of all cross sell deals.
- 4. AR Management
- Manage AR of every campaign on Public and In-house courses.
- Generate and send accurate and timely invoices
- Collaborate with all stakeholders to ensure invoices reflect contractual terms.
- Communicate and enforce payment terms to customers.
- Implement a systematic process for collections, including sending reminders and follow-ups.
- Ensure accurate and timely application of payments received.
- Maintain up-to-date and accurate customer records in Popleads and Zoho.
- Regularly analyze and manage the aging of receivables.
- Work closely with the AR team and finance to identify and resolve overdue accounts.
- Collaborate with finance to resolve invoice disputes.
- Generate and analyze AR reports to provide insights into receivables performance
- Address customer inquiries and provide assistance related to billing and payments.
- Check payment status on all delegates per session. Follow up and check on payment with Coordinate if PO is in place or expecting dates of payments with clients.
- 5. Data Entry and Reporting:
- Enter and update customer information in Popleads
- Generate regular reports on sales activities, leads, and performance metrics.
- Check and coordinate if information is correct on Popleads, Calendar and Website
- 6. Social Media Platform Management
- Develop a strategy for engaging with the audience on Linkedin.
- Share your expertise by creating and publishing articles on LinkedIn.
- Respond to comments, messages, and mentions promptly on every post.
- Generate compelling and visually appealing content, relevant to the L&D industry.
- Incorporate a mix of images, videos, graphics, and text-based posts.
- Implement a hashtag strategy to increase content visibility.
- Use relevant and trending hashtags in posts.
- Engage in conversations and contribute meaningful insights.
- Like, comment, and share relevant content from your network.
- Share professional updates, achievements, and industry insights.
- Follow thought leaders and influencers in your industry.
- 7. Inquiries Processing:
- Assist in processing sales inquiries, tracking shipments, and resolving any issues related to order fulfillment.
- 8. Market Research:
- Conduct research on industry trends, competitor activities, and potential leads to support the sales team's strategies.
- 9. Event Support:
- Assist in the planning and coordination of public, in-house and LVT courses..
- Manage logistics and provide on-site support during events as needed.
- 10. Communication:
- Communicate effectively with team members, customers, and other stakeholders.
- Provide timely updates and reports to the sales team and management.